Question 1

Is there really a free trial?

Accepted Answer

Yes, every plan includes a 14-day free trial. You get full access to all features of your chosen plan from day one.

Question 2

Can I switch plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

Question 3

What counts as a 'sub-account' on the Agency plan?

Accepted Answer

Each sub-account is an independent client organization with its own customers, loyalty cards, and branding. Sub-account details and pricing will be announced when the Agency plan launches.

Question 4

Does Loyalstack integrate with my POS system?

Accepted Answer

Loyalstack works alongside any POS via our QR scanner PWA, staff scan the customer's wallet card at checkout, no direct POS integration needed.

Question 5

Can my customers use loyalty cards without downloading an app?

Accepted Answer

Yes. Cards live in Apple Wallet and Google Wallet, apps that are already on every iOS and Android device. No additional download is ever required.

Question 6

Is the white-label branding truly white-label?

Accepted Answer

White-label branding is available as a paid add-on on the Franchise plan, and will be part of the upcoming Agency plan. All 'Powered by Loyalstack' branding is removed. Your clients see your logo, your colors, and optionally your custom domain.

Question 7

What happens to my customer data if I cancel?

Accepted Answer

You can export all your customer data at any time in CSV format. After cancellation, we keep your data for 30 days before permanent deletion.

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